When you experience a bug or a problem, you first need to make sure that you are running the latest version. The version of the game you are using appears ingame in your training card. If that number is not exactly the same than the one of the latest patch (which is always stickied in the first page of this subreddit), then you need to update. If the bug remains after updating, read below.

I have updated to Mac OS X El Capitan, and now Insurgence is no longer working!!!

Follow the following guide: https://www.reddit.com/r/PokemonInsurgence/comments/3nt6ga/insurgence_stopped_working_on_your_mac_heres_the/

There's no battle music! What gives?

This is a known Mac issue, due to Wineskin not recognizing something or other- we're not sure. When we find out why its happening, we'll fix it as soon as possible! If you're on the PC, make sure you're running as administrator and your computer can play .midi files.

My follower disappeared! What should I do?

Press P. Followers for most of Generation 6 are still not made, but once that they are done they will be included in the game.

My Pokémon cry is wrong or mismatched! Is that Frogadier posessed by evil or just sick?

This is a known issue. While it gets fixed, you can check the matched up cries by /u/AgateMizuki (http://www.reddit.com/r/PokemonInsurgence/comments/2s2gdg/se_cries_matched_up/).

Where can I find my save file?


C:\Users(your name)\Saved Games\Pokemon Insurgence (or whatever appropriate game you're playing)

If you are on Windows XP and cannot locate the above folder, the folder should just be the folder with your Game.exe and the rest of the files.


Right click the app, Show Package Contents, drive_c, Program Files, Pokemon Insurgence (or whatever appropriate game you're playing)

In both cases, it is the Game.rxdata file. You can create backups of it, or copy and paste it to a different computer to continue your game.

Volume/Sound/Mute? Remapping controls?

Press F1 to mess with them. fn+F1 if you're on the mac, you may have to mess with your System Preferences to allow the game to read the F## keys as not- screen controls. You can also use the Volume Mixer while on Windows to adjust it to whatever you want.

What other controls should I know about?

V to Quicksave.

F toggles autosave.

S toggles autorun.

P refreshes the map.

F12 to soft reset.

How can I use a controller/gamepad with this game?

You can use a program that maps gamepad buttons to keyboard keys, such as antimicro or joy2key.

There's a problem in-game! Someone's blocking the exit, the map is just trees or sand repeating over and over again or after I left a building I'm now invisible? I'm stuck and I can't move!

Press P. If you are in your Secret Base, you can use your Tablet (in your inventory, it is a key item) to leave it.

When I boot the game, I can see text but the background is black, and crashes pretty soon after!

You are suffering from a partial or incomplete extraction. You are likely missing a large portion of your Graphics folder, we recommend reextracting. There should be 17 subfolders in your Graphics folder, ranging from Graphics/Animations to Graphics/Windowskins.

I can't unzip the game!

Use 7zip, winzip, or winrar if you are using the default windows extractor.

My game crashes with "Script 'SpriteWindow' line 220:RuntimeError occurred. filename is nil" when I open the pokemon party menu or boot up the game.

Similar deal as above- you are missing a folder in your Graphics folder- specifically, Graphics/Icons. You should confirm that you have 17 subfolders in your Graphics folder, including Icons. Reextracting from the zip should get you that file again.

It crashes with "Arrow1.png" or a similar message to this when playing through the intro, after "Torren Region, one year ago"

Same as above. unfull extraction. Try again and failing that try 7zip or winzip

I just booted up the game for the first time, no music D: what do?

Run the game as an administrator.

I'm having trouble extracting the file- it says things like how the destination or zip cannot be found, the file is encrypted or something similar.

If you're having trouble with "Thumbs.db", use 7zip instead of the default windows extraction thing.

If changing to 7zip, Winzip, or using Winrar didn't work, you are suffering from an incomplete download, meaning your internet reset the download midway through. This is also the case for error messages such as "Unexpected end of archive" or something similar. Try again :\

MY SAVE FILE IS MESSED UP. WHENEVER I BOOT THE GAME IT GIVES OFF MANY DIFFERENT ERROR SCREENS. One of the error screens has something to do with "screensize".

First of all, you may not be screwed yet so don't panic. This can happen in one of a few ways:

1) Closing while saving, or the game didn't save properly and it was closed anyways (usually when the game is prevented from saving due to a permissions error of some sort. Basically, this is just bad luck or you being a silly goose and quitting the game while you tell it to save.)

2) The file itself got corrupted. It's a computer, bad things happen.

3) There was an issue transferring the save file to a new computer/wineskin. This is usually mac specific, but I've seen it happen on windows.

If you are suffering from error 3, that when you download a new core and transfer your game over it spouts this, don't panic. Boot up the original, unupdated core with your save file in it to make sure it works in there. This shows you that your file isn't ruined. However, this does mean that your computer doesn't like it when you switch wineskins. Therefore, you will have to patch your game the manual way. Fear not, for it is deceptively easy, there are instructions in the patch and if you follow them correctly, you should be fine. It's literally just copy/pasting into where the folders tell you to copy/paste into.

If you are not suffering from 3, then you actually have a corrupt save file. There are several things you can try. One thing you can do is locate your save file (check the bottom of this FAQ page) and see the Game.rxdata (your save file.) The game may have successfully kept backups of your save, named something along the lines of "Save_0_Backup_1.rxdata". Simply delete (or rather, move away) your corrupt save file, rename the backup of your choice to Game.rxdata and keep playing. The backups update every time you save.

If you do not have any natural backups and you are on the PC, you can try [this](windows.microsoft.com/en-ca/windows/previous-versions-files-faq##1TC=windows-7).

I can't open the file, the file crashes/blackscreens on startup!

Make sure the game is approved in your DEP settings.


Here's a quick tutorial written by redditor /u/Hypocritical_Oath. Try following it before you post stuff about how changing the DEP doesnt work.

When I boot the game, it spews nonsense about installing fonts. Wat do?

In the downloaded files for the game, there is a folder called "Fonts". You can double click each font to install it, and it won't spew that nonsense anymore (ignore penis.tff).

If it says that every time you boot up, but the fonts arent installing, make sure youre running the game as administrator.

I'm getting a RGSS102E.dll error or similar.

Go here, and download the XP RTP.

I'm experiencing a problem that is not in this FAQ. What should I do?

Search in this subreddit to find if someone else reported the same problem before. If not, report the bug in this subreddit, explaining in detail what is happening. Bear in mind that the Pokemon Insurgence Chat should not be used for bug reports.